Map of Construction Work and Incidents

Online Transactions

Bills, payments and consumption
- Meter reading
- Paying your bill / Bill payment
- 12 Gotas (fixed monthly quota)
- Duplicate invoices
Contracts
- Account change holder
- Supply connection
- Disconnect supply
- Service line request
- Contracting documentation
Changes to details
- Update bank details
- Change home address
- Update personal details
Incidents
- Report an issue or a possible fraud
- Claims and complaints

Your Service

About your billing
- Our tariffs
- Subsidies and social funds
- E-billing
- Entiende tu factura
Customer services
- Contact channels
- Phone appointment scheduling service
- Map of Construction Work and Incidents
- Inside leak check
Service commitment
- Charter of Commitments
- Customer Counsel
- Service regulations
- Arbitration Board
- Programa CONTIGO

Your Water

Our role in the urban cycle
- Groundwater
- Drinking water treatment
- Distribution
- Consumption
- Drains and sewers
- Treatment
Quality
- Water quality control
Water care
- Water-saving tips

About us

About us
- Presentation
- Corporate information
- Key figures
- Ética y cumplimiento
- Management systems and certificates
Contractor profile
- General contracting conditions
- Tender history
- Período medio de pago a proveedores

Nuestros compromisos

Sustainable management
- Our commitments to sustainable development
- Sustainable development report
Aquae Foundation
- La Fundación del agua
- Aquae STEM
Innovation and digitalisation

Communication