Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
By doing this we can offer you personalised information on your town or municipality.
Customer service hotline
911 779 010 / 900 190 020 / 900 304 051
Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident report helpline
900 330 030
Customer service hours:
Available 24 hours a day, 365 days a year.
Phone line for reporting meter readings.
900 816 200
Customer service hours:
Available 24 hours a day, 365 days a year.
Use this phone number for enquiries
or commercial transactions.
Customer service hours:
From 8 am to 9 pm, Monday to Friday
You can decide when you would like us to contact you so we can help with any account-related procedures.
In order to complete the procedure we will ask you for your identity document: DNI, NIE or NIF.
If your inquiry is related to a payment, invoice or contract.
If you are not the account holder, we will need the document authorising you to act on their behalf.
Check the documentation required for new supply connections.
Address
To find out which office is yours,
select your town or municipality here